AT&T employer brand refresh

AT&T’s employer brand needed a clearer, more connected story. One that helped candidates understand who we are, the work we make possible, and where they fit. I led the creative execution of the “We make it happen” rebrand, creating the core design and messaging template that became the foundation for our broader brand expression. I developed a cohesive, values-led messaging framework and creative direction that unified the employer brand, candidate experience, career site, and marketing channels into a single, flexible narrative. Today, I continue to shape how that brand shows up across touchpoints, ensuring it remains consistent, purposeful, and aligned to the original vision.

Where it began

The design stemmed from a previous project I managed with an external agency to create our first 3D recruitment ad for the nine-story digital wall in the Discovery District. This ad was seen by thousands of people every day, later winning a Gold – Horizon Interactive Award. 

View full project

My role

Key skills

Key skills

  • Led end-to-end employer brand refresh across messaging, creative, and experience design
  • Defined and translated EVP into a unified, candidate-centric narrative
  • Directed creative strategy and agency execution for campaign development
  • Aligned cross-channel execution (career site, social, advertising, recruiter messaging)
  • Partnered across Talent Acquisition, Marketing, and external agency teams to ensure consistency and scale

Key skills

Key skills

Key skills

  • Brand strategy & positioning
  • Employer Value Proposition (EVP) development
  • Integrated campaign planning
  • Creative direction & storytelling
  • Candidate journey / experience design
  • Cross-functional stakeholder alignment
  • Agency management
  • Data-informed messaging optimization

Deliverables

Results & performance

Results & performance

  • Core employer brand platform: “We Make It Happen” messaging framework
  • Campaign creative system and design direction
  • Career site and att.jobs messaging integration
  • Social and #LifeAtATT content alignment
  • Programmatic and digital advertising campaigns
  • Recruiter talk tracks and candidate communication guidance
  • EVP-aligned storytelling framework (employee voice, role-level narratives)

Results & performance

Results & performance

Results & performance

  • 33% increase in digital advertising response rates 
  • +9.8% improvement in Candidate Net Promoter Score 
  • +14% increase in career site apply start rate 
  • +6% improvement in application-to-requisition ratio 
  • Improved applicant-to-hire efficiency 
  • Continued adoption of campaign creative and messaging across channels post-launch 
  • Awarded 2025 Gold - Horizon Interactive Award - Video/Promotional Product or Services
  • Awarded 2025 Best Employment Website - WebAwards

Abigail Martin, Associate Director

"Ericca has embodied the Win as One behavior by raising the bar. Her unique skill set in creative design, spanning graphics and marketing, consistently exceeds expectations. She is a trusted partner across her spaces of influence and has quickly become the go-to resource for high-quality marketing visuals, helping ensure our work remains polished and on brand."

Ashley Watson, Associate Director

"As the project manager from inception to execution, Ericca played a pivotal role in every aspect of our employer brand refresh. Her dedication and strategic approach to obtaining the necessary approvals from the business were instrumental in bringing this campaign to life and has set a new standard for our team."

Ericca's Branding Portfolio

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